Introduction

WVGH B.V. (hereinafter the “ADMINISTRATOR”) acts as a manager of investment funds according to the Dutch Law of Financial Audit. In the implementation of its activities WVGH B.V. pays attention to the concerns and interests of all investors in its investment funds. However, we never exclude the possibility that as a client you may not be satisfied with a certain part of our service implementation. WVGH B.V. aims to handle complaints from its investors with utmost care and transparency.

Filing a complaint

It is important to file a complaint as soon as possible after the problem occurs. The longer you wait, the more difficult it becomes to collect all information necessary for the careful handling of the complaint.

We kindly request you to file your complaints by mail to:

WVGH B.V.
Schipholweg 106, fl.6
2316 XC Leiden, The Netherlands
Via e-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

When filing a complaint, we request that you to give a detailed description of your complaint, write your name and address, telephone and, if available, an e-mail address.

How do we handle your complaint

WVGH B.V. intends to process every complaint within 7 working days after it has been filed. If it is not possible to give a response within 7 working days, WVGH B.V. will notify you about the reasons for the delay and a period will be defined when a response will be provided. This period will not be more than 6 weeks from initial filing. If you are unable to agree with the response deadline, we kindly request you to report this to us and we will contact you as soon as possible.

Your reaction

If you do not agree with the decision of WVGH B.V. about your complaint, you can appeal but must do so within 6 weeks. We will answer you according to the same deadlines as stated above. In case you do not reply in writing within 6 weeks, we will conclude that you agree with the decision of WVGH B.V. about your complaint and will consider the matter closed.

Eventual follow-up procedure

If you are still not satisfied, you can contact to the Financial Markets’ Report Office:

By mail: Autoriteit Financiele Markten
Afdeling Consumentenvoorlichting
Postbus 11723, 1001 GS, Amsterdam, The Netherlands

By telephone: 0900-5400 540 (€0.05 per minute)
Website: www.afm.nl/consumenten (click on “contact”)

You can also turn to the Dutch Civil Court.